When you have queried an invoice, you can usually expect law firms to respond promptly to you questions. However we often see that instead of responding or cancelling the invoice, a new one is raised in its place, leaving the old invoice hanging around.
Apperio has the ability to automatically void that invoice after a certain number of days so that it is removed and no longer counts towards your spend figures.
How will this appear for business users?
For any invoice that has been voided automatically, business users will simply see a tooltip saying that the invoice has been "Automatically voided by Apperio".
Users can also filter their invoices for those approaching their void date.
How will this appear for law firm users:
Law firms will be able to see a warning of how many days they have before the invoice is voided.
They will also receive email reminders informing them that their invoices will be voided soon unless the query is resolved. These will be sent at 10 and 2 days before the invoice is voided.
If you would like this feature enabled for your business or would like to learn more, please reach out to Apperio Support at email@example.com